Payment and refunds

How you pay

Paid plans are billed monthly or yearly, in advance. In India you can pay with cards, UPI and net banking through Razorpay. Everywhere else you can pay with PayPal. The payment providers handle your payment, so we never see or store your card details. Prices are shown on the pricing page before you pay, in US dollars or Indian rupees.

Renewals

Subscriptions renew automatically at the end of each billing period until you cancel. Your provider will charge the same price unless we tell you about a change before your renewal date.

Cancelling

You can cancel at any time from your account page. After you cancel you won't be charged again, and you keep your plan until the end of the period you already paid for. Then your account goes back to the Free plan. You can subscribe again whenever you like.

Refunds

Because paid plans start working straight away, we don't normally refund a billing period that has already started. We'll review, and where appropriate refund, payments that were made in error, charged twice or lost to a technical fault on our side.

To ask, use the contact page and include your account email and the date of the payment. Refunds go back to the original payment method. Your bank or payment provider decides how long they take to appear.

Failed payments

If a renewal payment fails, your provider may try again. Paid access can pause until the payment goes through. You can update your payment method with the provider, or subscribe again from the pricing page.

Upgrading and changing plans

When you move to a different paid plan, the new plan starts immediately and the old subscription is stopped, so you aren't billed for both. Contact us if you think you've been charged for both plans.

Receipts and payment history

Razorpay and PayPal email you a receipt for every payment. Your account page also lists your payments and shows when your current period ends.

Disputes

If you spot a charge you don't recognise, please write to us first. We can usually sort it out quickly, and it saves you the trouble of a bank dispute.

Frequently asked questions

When does my plan start after I pay?

Straight away. It normally switches on within a minute of a successful payment.

Will I get a receipt?

Razorpay and PayPal send a payment receipt. Your account page also lists your payments.

What if I forget to cancel before renewal?

Contact us soon after the charge and tell us what happened. We'll look at your case.

Can I get a refund if I don't use my plan?

We don't normally refund a period that has started. If something went wrong on our side, tell us and we'll review it.

Do you offer a free trial?

The Free plan lets you try every tool with no card. Paid plans have no separate trial.